1265267
7/11/2025 11:01:28 PM
$52,000.00-$56,000.00
Westaff
21
Hourly pay
$52,000.00-$56,000.00/hrLocation
Baton Rouge, LA (70806)Job Description
Westaff is recruiting for an experienced Call Center Manager for a new program starting soon! This is a great opportunity with a GREAT agency in Baton Rouge, LA.
Salary will depend on experience - range is $52K-56K
Do you thrive in an environment where your work is meaningful and impactful? Do you like to problem solver and are a master at de-escalation and organization?
Job overview: Supervise the day-to-day operations of the call center
- Manage and lead the call center representatives team
- Conduct regular meetings with the team to discuss performance and updates
- Ensure compliance with data protection rules and other legal regulations
- Generate and present performance reports to upper management
- Work closely with other departments to ensure consistent customer service and satisfaction
- Identify areas of improvement and propose effective solutions operational policies and procedures
- Monitor and measure staff performance, including conducting regular evaluations and providing feedback
- Handle escalated guest complaints or inquiries
- Other duties as assigned
- Scope of work may change as this is a new program
Apply with an updated resume and be ready for next steps!
#westaffjobs
Call Center Manager
7/11/2025 11:01:28 PM
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