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Associate Year End and W-2 FAQs

Paperless Employee (https://www.paperlessemployee.com/Associates/PE) is a secure and user-friendly site where you may access your W-2. The site’s welcome messaging contains a hyperlink to a user guide that has step-by-step instructions for available services. This includes creating and managing an account, registering for online delivery, resetting your password, and printing copies of your W-2.

If you’re an existing user, use the “Login” section to access your account. If you’re a new user, you can create an account by going to the “Create An Account” section.

W-2s will be printed and postmarked no later than January 31 and sent via USPS mail.

If you signed up for Paperless Employee, you may have access to your W-2 as early as January 23.

If you registered for Paperless Employee and made the online delivery election after December 31, 2025, your W-2 will be printed and mailed via USPS mail no later than January 31.
Your W-2 will be mailed via USPS to the address on file as of December 31, 2025. You can sign up for Paperless Employee to receive a copy of your W-2.

You can access Paperless Employee to receive a copy of your W-2.

If you prefer to have a paper copy mailed via USPS, written requests for W-2 copies will be accepted beginning February 16 by visiting a local branch and completing a request form.  

No. Branches cannot access, print, or email your W-2.

To align with general data protection regulations and to protect associate personally identifiable information, W-2 forms cannot be accessed, printed, or emailed by your local branch or any Employbridge colleague.  Best practice is to retrieve your W-2 directly from Paperless Employee. Individuals choosing not to use Paperless Employee must make W-2 copy requests in writing by visiting a local branch and completing a request form. 

You could receive multiple W-2s if you worked for more than one of our brands, which may have a different Federal Identification number (FEIN), or if you worked at more than one worksite.

The tax amounts reflected on the W-2 are the amounts that were withheld based on the associate’s Federal and State W4 information.

Once the W-2 is generated, wages and tax amounts are reported to the relevant tax agencies. Withholding elections cannot be changed retroactively to refund or deduct additional monies post end-of-year filing. You should make attempts to reconcile your withholding directly with the tax agency.

You could receive multiple W-2s if you worked for more than one of our brands, which may have a different Federal Identification number (FEIN), or if you worked at more than one worksite.        

If you did not work for more than one site, the wages reflected on the W-2 are taxable wages. If you had Section 125 Cafeteria Plan deductions (e.g., medical, dental, vision insurance) or other non-taxable payments (reimbursements) that may explain the perceived error.

If the two statements above do not apply to you and you believe your W-2 wages are reported incorrectly, please contact us through the W-2 Hotline (866-692-6695) for further assistance.

All W-4 changes must be initiated by the local branch. Please visit your local branch to make changes to your W-4 elections.
Please visit your local branch for all name or SSN corrections. A help desk ticket needs to be submitted by branch personnel to initiate system and W- 2 corrections.
Company policy is that the Federal Identification Number (FEIN) or State Identification Number is not shared. You will need to obtain this information directly from your W-2.
For W-2 support, a live agent will be available starting January 22, 2026.  Self-service auto-response instructions on this hotline are available 365 days a year. The W-2 Hotline Support Number is 866-692-6695.