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Warehouse Customer Service Agent

January 05, 2026

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1278734

1/5/2026 8:16:38 PM

$20.00

ProLogistix

11

Hourly pay

$20.00/hr

Location

Van Buren Township, MI (48174)

Job Description

Position Summary

As a Warehouse Customer Service Agent, you will play a key role in ensuring customer satisfaction by managing inquiries, resolving issues, and supporting warehouse operations. This position serves as the primary point of contact for customers and focuses on delivering exceptional service while building strong working relationships.

Key Responsibilities

  • Respond promptly and professionally to customer inquiries via phone, email, or in-person

  • Provide accurate information regarding order status, inventory availability, and shipping schedules

  • Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner

  • Collaborate with internal teams to address customer issues effectively

  • Assist customers with placing orders, tracking shipments, and processing returns or exchanges

  • Ensure orders are accurately entered into systems and fulfilled according to specifications

  • Maintain detailed and accurate records of customer interactions and transactions

  • Generate reports and summaries to track customer service metrics and performance

  • Identify root causes of recurring customer issues and help implement preventative solutions

  • Proactively address potential issues to ensure a seamless customer experience

  • Develop a strong understanding of warehouse services, capabilities, and offerings

  • Communicate customer feedback and insights to internal stakeholders for continuous improvement

  • Consistently strive to exceed customer expectations and enhance overall satisfaction

Education & Experience

  • Some college coursework or a degree in business administration, logistics, or a related field preferred

  • 2–3 years of customer service experience, preferably in transportation, logistics, or warehousing

  • Experience with Warehouse Management Systems (WMS) and/or CRM software is a plus

Skills & Competencies

  • Strong interpersonal and written/verbal communication skills

  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment

  • Strong problem-solving and conflict resolution skills

  • High attention to detail and accuracy in data entry and record keeping

  • Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

  • Experience in warehouse or logistics operations

  • Knowledge of transportation and supply chain management concepts

  • Customer service-related certification or training

Language & Computer Skills

  • Fluent in English (spoken and written)

  • Proficient with computer systems, including WMS, CRM, and standard business applications

Warehouse Customer Service Agent

1/5/2026 8:16:38 PM

Apply now

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We offer several ways to apply for jobs

  • Search for jobs on this website, then use the Apply Now button from the job detail page.
  • Contact your local Employbridge office.
  • Call the Employbridge Help Center at 881.381.7248.
  • Download the Bluecrew app and search for jobs there. To learn more about the Bluecrew app, see the Bluecrew How It Works page.

We require you to fully complete the application process, successfully pass the applicable assessments for your skill set, and provide accurate information for a reference check. We also require you to pass a background check and E-Verify verification, and some jobs require a drug screen. For E-Verify, you’ll need to provide acceptable IDs including a photo ID (a driver's license, government ID, military card) AND a document that establishes employment authorization, such as a Social Security card, birth certificate, or employment documentation.

You’re paid on Friday for the prior week worked. We pay using the Comdata Payroll Card. You can choose to directly deposit your pay through an automatic transfer with the card or use the card as an ATM/debit card or point-of-sale credit card. Certain rules apply. If you apply through the Bluecrew app, you have the option to receive a check by mail or direct deposit to your checking account. Bluecrew pays weekly and offers a benefit called On Demand Pay, which allows you to access your weekly earnings days before payday.

Your payroll funds can be directly deposited to the bank account of your choice through our Comdata Payroll Card program. To set up direct deposit, log in to the cardholder website at www.cardholder.comdata.com. Enter your username, password, and click the log in button. Hover over the Banking option and click on Direct Deposit. Follow the prompt Steps to Transfer Money From Your Comdata Payroll Card to Your Bank Account.

You can view your paystub through www.cardholder.comdata.com, through the Employbridge mobile app, or by signing up to automatically receive your paystub summary information by email or text message each pay day.

Take a look at our W-2 information page. Many of the most frequent questions and concerns about W-2s are answered in that page. You can also call a self-service W-2 Hotline at 866-692-6695. A live agent is available at that number starting late January each year.

If you need assistance with an active assignment that you are working, please contact your branch team for support.

At Employbridge, we will advocate for you on the job and support you in advancing your career through training and upskilling. When we start working with you, we’ll strive to get to know you in meaningful ways. Our goal is to get a clear understanding of your needs and priorities, so we can match you in jobs where you’ll thrive.

You’ll be eligible for W-2 protections such as overtime pay and workers’ compensation coverage and can opt-in to health insurance coverage once you start working your first shift. Learn more about our benefits. If you average 30 or more hours during your first four to six weeks, you’ll be offered a comprehensive benefits plan on the 90th day that includes health insurance, dental benefits, and options for retirement savings. You’ll also have access to free mental health, financial, and legal consultations, and can earn bonuses after people you refer to Employbridge or the Bluecrew app come work for us. If you apply through the Bluecrew platform, you may be eligible for additional benefits, including On Demand Pay and our Bluecrew Rewards program. Learn more about the Bluecrew app.

We offer upskilling opportunities, including free online classes through our Better Worklife Academy and Life Skills Studio, self-pay, and a high school diploma program. Get more information about our training and upskilling programs.

If you are interested in placement on another available assignment for which you are qualified, immediately contact the local branch by telephone after you complete the previous assignment. You can also use our mobile app to update us on your availability. It is your responsibility to contact the Company at least once a week to confirm your availability for additional work assignments

You can find most information on this website or through our mobile app. If you need additional help, you to contact us by chat, phone, or email.

If you cannot avoid being late to work or are unable to work as scheduled, you must call, text, or use the mobile app to inform the local office before the start of your shift. 
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