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Customer Support Specialist

January 05, 2026

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1278773

1/5/2026 10:02:27 PM

$27.00

ProLogistix

11

Hourly pay

$27.00/hr

Location

Byhalia, MS (38611)

Job Description

As a Customer Service Specialist, you will act as the first line of support, managing critical interactions with drivers, dealers, and partners worldwide. You will be responsible for resolving complex issues related to products, shipments, and tracking while maintaining a high standard of service excellence. This role requires a blend of technical data proficiency and interpersonal communication to ensure seamless global operations. 

The schedule for this position is Monday- Friday; 8:00am - 5:00pm. 

Key Responsibilities

  • Support Operations: Serve as the primary point of contact for solving customer, driver, and dealer inquiries regarding product specifications, shipment status, and real-time tracking.
  • Data Analysis & Reporting: Utilize Microsoft Office 365, with a heavy emphasis on Excel and PowerBI, to analyze service data, track performance metrics, and provide actionable insights.
  • Problem Resolution: Demonstrate strong office-based problem-solving skills to navigate logistical challenges and ensure timely delivery of services.
  • System Management: Quickly learn and master internal systems to maintain accurate records and strengthen operational efficiency.
  • Continuous Improvement: Take initiative to expand product and process knowledge, contributing to a culture of continuous learning and departmental growth.

Required Qualifications

  • Technical Proficiency: Intermediate to advanced skills in Microsoft Office 365, specifically Excel (v-lookups, pivot tables) and PowerBI.
  • Analytical Mindset: Strong acumen for system usage and data analysis to identify trends and resolve recurring issues.
  • Communication: Exceptional verbal and written communication skills suitable for a diverse, global partner base.
  • Work Ethic: Highly self-motivated with a proven ability to work independently while remaining a collaborative team player.
  • Attention to Detail: Meticulous approach to tracking shipments and managing complex data sets.

Preferred Qualifications

  • Experience in warehouse or logistics operations
  • Knowledge of transportation and supply chain management concepts
  • Customer service-related certification or training

Education & Experience:

  • Some college coursework or a degree in business administration, logistics, or a related field preferred
  • 2-3 years of customer service experience, preferably in transportation, logistics or warehousing
  • Proficiency with Microsoft Office (Word, Excel, Outlook, PowerBI)

Apply Now!

#plxindeed

 

Customer Support Specialist

1/5/2026 10:02:27 PM

Apply now

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We offer several ways to apply for jobs

  • Search for jobs on this website, then use the Apply Now button from the job detail page.
  • Contact your local Employbridge office.
  • Call the Employbridge Help Center at 881.381.7248.
  • Download the Bluecrew app and search for jobs there. To learn more about the Bluecrew app, see the Bluecrew How It Works page.

We require you to fully complete the application process, successfully pass the applicable assessments for your skill set, and provide accurate information for a reference check. We also require you to pass a background check and E-Verify verification, and some jobs require a drug screen. For E-Verify, you’ll need to provide acceptable IDs including a photo ID (a driver's license, government ID, military card) AND a document that establishes employment authorization, such as a Social Security card, birth certificate, or employment documentation.

You’re paid on Friday for the prior week worked. We pay using the Comdata Payroll Card. You can choose to directly deposit your pay through an automatic transfer with the card or use the card as an ATM/debit card or point-of-sale credit card. Certain rules apply. If you apply through the Bluecrew app, you have the option to receive a check by mail or direct deposit to your checking account. Bluecrew pays weekly and offers a benefit called On Demand Pay, which allows you to access your weekly earnings days before payday.

Your payroll funds can be directly deposited to the bank account of your choice through our Comdata Payroll Card program. To set up direct deposit, log in to the cardholder website at www.cardholder.comdata.com. Enter your username, password, and click the log in button. Hover over the Banking option and click on Direct Deposit. Follow the prompt Steps to Transfer Money From Your Comdata Payroll Card to Your Bank Account.

You can view your paystub through www.cardholder.comdata.com, through the Employbridge mobile app, or by signing up to automatically receive your paystub summary information by email or text message each pay day.

Take a look at our W-2 information page. Many of the most frequent questions and concerns about W-2s are answered in that page. You can also call a self-service W-2 Hotline at 866-692-6695. A live agent is available at that number starting late January each year.

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At Employbridge, we will advocate for you on the job and support you in advancing your career through training and upskilling. When we start working with you, we’ll strive to get to know you in meaningful ways. Our goal is to get a clear understanding of your needs and priorities, so we can match you in jobs where you’ll thrive.

You’ll be eligible for W-2 protections such as overtime pay and workers’ compensation coverage and can opt-in to health insurance coverage once you start working your first shift. Learn more about our benefits. If you average 30 or more hours during your first four to six weeks, you’ll be offered a comprehensive benefits plan on the 90th day that includes health insurance, dental benefits, and options for retirement savings. You’ll also have access to free mental health, financial, and legal consultations, and can earn bonuses after people you refer to Employbridge or the Bluecrew app come work for us. If you apply through the Bluecrew platform, you may be eligible for additional benefits, including On Demand Pay and our Bluecrew Rewards program. Learn more about the Bluecrew app.

We offer upskilling opportunities, including free online classes through our Better Worklife Academy and Life Skills Studio, self-pay, and a high school diploma program. Get more information about our training and upskilling programs.

If you are interested in placement on another available assignment for which you are qualified, immediately contact the local branch by telephone after you complete the previous assignment. You can also use our mobile app to update us on your availability. It is your responsibility to contact the Company at least once a week to confirm your availability for additional work assignments

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