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Customer Support Operations Coordinator

February 10, 2026

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1281357

2/10/2026 7:47:02 PM

$30.00

RemX

13

Hourly pay

$30.00/hr

Location

Atlanta, GA (30318)

Job Description

Now hiring for a Customer Support Operations Coordinator in Atlanta!

This is a temporary to permanent hire position working a hybrid schedule.

 

About the Role
We are seeking a highly organized and detail‐oriented Support Operations Coordinator to join our team. In this role, you will oversee the full lifecycle of support tickets within the call center, ensuring timely responses, proper escalations, and high‐quality resolutions. You will help maintain the health of the ticket queue, support agents with process clarity, and continuously improve documentation, scripts, and workflows to enhance efficiency and customer experience.

 

Key Responsibilities:

Ticket & Queue Management

  • Monitor inbound support tickets to ensure timely assignment, updates, and resolution within SLA.
  • Identify stalled, aging, or misrouted tickets and take corrective action.
  • Route escalations to the appropriate internal teams (Tier 2, Tier 3, Support).
  • Track daily ticket volume, backlog, and closure rates.

 

Quality & Process Improvement

  • Review recurring issues and recommend updates to troubleshooting scripts and runbooks.
  • Partner with the team to refine workflows that reduce handle time and improve first‐contact resolution.
  • Identify documentation gaps and create or update knowledge base content.
  • Analyze ticket trends to recommend training topics or process enhancements.

 

Support Operations Coordination

  • Serve as the point of contact for ticketing system best practices and improvements.
  • Ensure agents follow documentation standards and resolution procedures.
  • Collaborate with cross‐functional teams to resolve systemic issues impacting support.

 

Reporting & Metrics

  • Generate daily and weekly reports on ticket status, SLA performance, backlog, and escalations.
  • Highlight risks, bottlenecks, and operational issues to leadership.
  • Track improvements in script and runbook effectiveness over time.

 

 

As a RemX Customer Support Operations Coordinator We Offer You:

  • Competitive pay
  • Paid weekly (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work!

 

Required Skills & Experience:

  • 2-4 years of experience in a call center, technical support, or service operations environment.
  • Excellent organizational skills with the ability to manage multiple priorities.
  • Strong analytical mindset with the ability to identify process inefficiencies.
  • Clear written and verbal communication skills; technical writing experience is a plus.
  • Experience creating or maintaining support documentation is preferred.

 

Find A Job That Works for You!

Each and every day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!

Customer Support Operations Coordinator

2/10/2026 7:47:02 PM

Apply now

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We offer several ways to apply for jobs

  • Search for jobs on this website, then use the Apply Now button from the job detail page.
  • Contact your local Employbridge office.
  • Call the Employbridge Help Center at 881.381.7248.
  • Download the Bluecrew app and search for jobs there. To learn more about the Bluecrew app, see the Bluecrew How It Works page.

We require you to fully complete the application process, successfully pass the applicable assessments for your skill set, and provide accurate information for a reference check. We also require you to pass a background check and E-Verify verification, and some jobs require a drug screen. For E-Verify, you’ll need to provide acceptable IDs including a photo ID (a driver's license, government ID, military card) AND a document that establishes employment authorization, such as a Social Security card, birth certificate, or employment documentation.

You’re paid on Friday for the prior week worked. We pay using the Comdata Payroll Card. You can choose to directly deposit your pay through an automatic transfer with the card or use the card as an ATM/debit card or point-of-sale credit card. Certain rules apply. If you apply through the Bluecrew app, you have the option to receive a check by mail or direct deposit to your checking account. Bluecrew pays weekly and offers a benefit called On Demand Pay, which allows you to access your weekly earnings days before payday.

Your payroll funds can be directly deposited to the bank account of your choice through our Comdata Payroll Card program. To set up direct deposit, log in to the cardholder website at www.cardholder.comdata.com. Enter your username, password, and click the log in button. Hover over the Banking option and click on Direct Deposit. Follow the prompt Steps to Transfer Money From Your Comdata Payroll Card to Your Bank Account.

You can view your paystub through www.cardholder.comdata.com, through the Employbridge mobile app, or by signing up to automatically receive your paystub summary information by email or text message each pay day.

Take a look at our W-2 information page. Many of the most frequent questions and concerns about W-2s are answered in that page. You can also call a self-service W-2 Hotline at 866-692-6695. A live agent is available at that number starting late January each year.

If you need assistance with an active assignment that you are working, please contact your branch team for support.

At Employbridge, we will advocate for you on the job and support you in advancing your career through training and upskilling. When we start working with you, we’ll strive to get to know you in meaningful ways. Our goal is to get a clear understanding of your needs and priorities, so we can match you in jobs where you’ll thrive.

You’ll be eligible for W-2 protections such as overtime pay and workers’ compensation coverage and can opt-in to health insurance coverage once you start working your first shift. Learn more about our benefits. If you average 30 or more hours during your first four to six weeks, you’ll be offered a comprehensive benefits plan on the 90th day that includes health insurance, dental benefits, and options for retirement savings. You’ll also have access to free mental health, financial, and legal consultations, and can earn bonuses after people you refer to Employbridge or the Bluecrew app come work for us. If you apply through the Bluecrew platform, you may be eligible for additional benefits, including On Demand Pay and our Bluecrew Rewards program. Learn more about the Bluecrew app.

We offer upskilling opportunities, including free online classes through our Better Worklife Academy and Life Skills Studio, self-pay, and a high school diploma program. Get more information about our training and upskilling programs.

If you are interested in placement on another available assignment for which you are qualified, immediately contact the local branch by telephone after you complete the previous assignment. You can also use our mobile app to update us on your availability. It is your responsibility to contact the Company at least once a week to confirm your availability for additional work assignments

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If you cannot avoid being late to work or are unable to work as scheduled, you must call, text, or use the mobile app to inform the local office before the start of your shift. 
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