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IT Support Specialist ( Tier 1 & 2)

April 01, 2026

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1285279

4/1/2026 3:31:37 PM

$53,000.00-$66,000.00

RemX

13

Hourly pay

$53,000.00-$66,000.00/hr

Location

New York, NY (10020)

Job Description

IT Site Support Specialist (Tier 1 & Tier 2)

Compensation: $53,040 – $66,300 DOE ( $350 per month transportation reimbursement)

Schedule: Onsite, 5 days/week

Location: New York, NY 10020 Travel: Quarterly/as-needed travel required

Training: Candidates will travel to Raleigh, NC for a 1‑week shadowing/training program with the hiring manager. All travel and expenses are fully covered.

Position Summary

An expanding technology department is seeking an experienced IT Site Support Specialist to provide Tier 1 and Tier 2 technical support for approximately 70 end users across the NYC and Stamford, CT offices. This role supports a wide range of hardware, software, and networking needs, and requires occasional travel to regional offices.

You will handle day‑to‑day support for attorneys and staff, while also collaborating with regional and firmwide IT teams on technology initiatives and upgrades.

Key Responsibilities

  • Install, troubleshoot, and support Windows OS and application software
  • Image, deploy, and maintain desktops, laptops, peripherals, and user profiles
  • Support hardware including printers, A/V equipment, wireless access points, and server room equipment
  • Maintain accurate equipment inventory for supported offices
  • Troubleshoot desktop and laptop network connectivity
  • Configure and support mobile devices
  • Provide telephony support, including moves/adds/changes
  • Deliver exceptional customer service with full ticket ownership through an ITSM system
  • Serve as the technology liaison for the local office, proactively identifying and resolving issues
  • Partner with Service Desk, Endpoint Administration, Applications, and Infrastructure teams
  • Support department and firmwide technology initiatives

 

Requirements

  • Four‑year technical degree or equivalent hands-on experience
  • 4+ years in a technical support role (law firm experience strongly preferred)
  • Solid knowledge of Dell/Lenovo hardware, Windows OS, Microsoft Office Suite, DMS systems, mobile devices, and enterprise networks
  • Strong analysis, troubleshooting, and problem‑solving skills
  • Excellent communication and customer service skills
  • Microsoft Office/Azure certifications preferred
  • HDI, ITIL Foundation, and CompTIA A+ certifications a plus
  • Experience supporting 30+ end users
  • SCCM and Mobile Device Management experience preferred
  • Document Management System experience a plus

Benefits

  • PTO
  • Paid Sick Leave
  • Paid Holidays
  • 401(k) with matching
  • Affordable health, dental, and vision insurance
  • Life insurance
  • HSA/FSA options

IT Support Specialist ( Tier 1 & 2)

4/1/2026 3:31:37 PM

Apply now

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