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Contact center solutions for exceptional customer experiences

  • 300+

    contact centers supported annually

  • 15,000

    contact center representatives placed annually

Find skilled, engaged contact center talent

Staff up for seasonal needs

We develop customized recruiting plans to address seasonal demands or when you simply need a larger workforce.

Hire skilled, vetted professionals every time

100% of our talent is E-Verified during onboarding. Our strong culture of recognition, engagement, and support attracts top talent.

Work with specialists who know your industry

We source, recruit and onboard for all roles, from entry-level to senior-level , and for all types of opportunities, including contract, contract-to-hire, and direct hire employees.

Precision screening for contact center success

Benefit from our library of 1,300+ assessments and simulations

Our proprietary tools measure technical know-how and behavioral attributes necessary to thrive in your environment.

Upskilling and training deliver only the best

Our Better Worklife Academy delivers a higher-skilled, more productive workforce that stays on assignment an average of 8x longer.

AI tools help improve talent retention

We measure engagement and collect feedback on job satisfaction with AI. We share data to help you improve retention.

Our specialties


Healthcare Support


Supply Chain




Business Process Outsourcing

Skills we deliver

Customer Support

  • Customer Service Representatives
  • Chat Agents
  • Help Desk / Technical Support
  • Back-Office Accounting
  • Collections Agents
  • Supervisors and Quality Assurance Representatives

Non-Clinical Healthcare

  • Case Managers
  • Medical Risk Adjusters
  • Reimbursement Specialists
  • Quality Assurance
  • Supervisors
  • Telephonic Nurses
  • Schedulers
  • Document Specialists
  • Member Engagement Agents
  • Outreach Specialists
  • Insurance Verifiers
  • Open Enrollment Representatives
  • Customer Service

Our specialties

Workforce options that work for you

  • Contract

    A flexible contract workforce for seasonal or shifting workloads.

  • Project-based

    Secure the right talent for your fixed-term or project work.

  • Temp-to-hire

    Bring on qualified short-term workers with the option to convert to full-time.

  • Direct hire

    Screen and hire qualified talent directly into full-time positions.

  • ebMax logo

    Full service

    Handle requisition, staffing, onboarding, and management all in one place.

Contact Center Solutions FAQs 

We’ve invested in a proprietary tool with more than 1,300 assessments and immersive simulations. Our recruiters use it to build customized behavioral interview templates for each of your contact center roles. These assessments verify that our workers have the behavioral attributes needed to deliver exceptional customer service. We also assess for hard skills and confirm that remote workers have the internet speed that meets your requirements.
In addition to hard and soft skills assessments, our screening process includes thorough background and drug checks.  
Improving retention starts with selection and onboarding. From the very beginning, we work to build relationships and engagement. Throughout their employment period, we encourage talent to provide anonymous feedback about their experiences through an artificial intelligence (AI)-driven engagement system. It can provide deep insight into what your workers want from their jobs. In addition, we offer a generous package of benefits to help improve retention, including access to health insurance, options to save for retirement, and our Bluecrew loyalty program.
We have a long history of supporting the contact center workforce with innovative skills development training, both for work and for life. We use platforms including our Better Worklife Academy and Life Skills Studio, and technologies such as augmented reality (AR) and virtual reality (VR) so that we stay at the forefront of workforce development.
We provide access to real-time expenditure reports, turnover and retention data, quarterly business reviews, and market analysis. Our market-specific supply and demand reports offer insight on salary trends, candidate availability, educational profiles, and who else in your area is hiring talent.
We’ll help you create customized recruiting action plans to ramp up or down as needed, such as during enrollment periods and reverification seasons, with temporary, temp-to-hire, and direct hire talent.
We meet talent where they are with a multifaceted approach to recruiting. Our strong digital and social media presences make us highly visible online, but we’re also out in our communities with grassroots, “boots on the ground” efforts and events.
At Employbridge, we take pride in being innovators. We’re always looking for new opportunities to connect with talent by using the methods they prefer. When we start working with someone, we strive to get to know them in meaningful ways, with a clear understanding of their needs and priorities, so we can match them in jobs where they’ll thrive.

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