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Contact center support for non-clinical healthcare

  • 300+

    contact centers supported annually

  • 85% of roles

    work from home

Fill key contact center roles, from agents to supervisors

Our solutions are built for variable demands

Through pinpoint planning and specialized recruiting, we can ramp up large teams quickly to support seasonal needs.

Hire skilled, vetted professionals every time

100% of our talent is E-Verified during onboarding. Our strong culture of recognition, engagement, and support attracts top talent.

Customized assessments help us hire the best

We choose from more than 1,300+ skill- and behavioral-based assessments to find those that best fit your organization.

Qualified, day-one ready contact center talent

Workers are E-Verified and screened

Our database includes thousands of temporary, temp-to-hire, and direct-hire contact center workers.

Upskilling and training keep talent engaged

Our Better Worklife Academy delivers a higher-skilled, more productive workforce that can continue to grow and develop.

Hire certified, skilled, or licensed workers

We verify that our talent have the skills, education, and licensure you require, including state-issued licenses for insurance agents.

Our specialties


Insurance reverification


Chart retrieval


Annual enrollment programs


Non-clinical case managers

Our specialties

Workforce options that work for you

  • Contract

    A flexible contract workforce for seasonal or shifting workloads.

  • Project-based

    Secure the right talent for your fixed-term or project work.

  • Temp-to-hire

    Bring on qualified short-term workers with the option to convert to full-time.

  • Direct hire

    Screen and hire qualified talent directly into full-time positions.

  • ebMax logo

    Full service

    Handle requisition, staffing, onboarding, and management all in one place.

Non-clinical healthcare workforce FAQs

We’ve invested in a proprietary assessment tool with more than 1,300 assessments and immersive simulations. This allows our recruiters to work with you to build customized behavioral interview templates for each of your non-clinical healthcare roles. These assessments verify that our talent has the behavioral attributes needed to deliver exceptional customer service. We also assess hard skills that are necessary for success in each role.
In addition to hard and soft skills assessments, our screening process includes thorough background and drug checks. We verify required licensure and education, and run equipment tests to ensure remote workers have the internet speed you require.
Improving retention starts with selection and onboarding. From the very beginning, we work to build relationships and engagement. Throughout onboarding and employment, we encourage talent to provide anonymous feedback about their experiences through an artificial intelligence (AI)- driven engagement system. It can provide deep insight into what your workers want from their jobs. In addition, we offer a generous package of benefits to help improve retention, including access to health insurance, options to save for retirement, and our Bluecrew loyalty program.
We have a long history of supporting the contact center workforce with innovative skills development training, both for work and for life. We use platforms including our Better Worklife Academy and Life Skills Studio, and technologies such as augmented reality (AR) and virtual reality (VR) so that we stay at the forefront of workforce development.
We provide access to real-time expenditure reports, turnover and retention data, quarterly business reviews, and market analysis. Our market-specific supply and demand reports provide insight on salary trends, candidate availability, educational profiles, and who else in your area is hiring talent.
We’ll help you create customized recruiting action plans to ramp up or down as needed, such as during enrollment periods and reverification seasons, with temporary, temp-to-hire, and direct hire talent.
We meet talent where they are with a multifaceted approach to recruiting. Our strong digital and social media presences make us highly visible online, but we’re also out in our communities with grassroots, “boots on the ground” efforts and events.
At Employbridge, we take pride in being innovators. We’re always looking for new opportunities to connect with talent by using the methods they prefer. When we start working with someone, we strive to get to know them in meaningful ways, with a clear understanding of their needs and priorities, so we can match them in jobs where they’ll thrive.

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