1290042
6/4/2026 3:05:38 PM
$30.00-$40.00
ResourceMFG
15
Hourly pay
$30.00-$40.00/hrLocation
Charlotte, NC (28273)Job Description
Hire Dynamics is seeking Senior Customer Service Rep in a facility in South Charlotte!
Job Title: Senior Customer Service
Job Description: Managing the end-to-end sales order process while delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, logistics, and finance teams to ensure accurate and timely order fulfillment.
Tasks to Perform:
Sales Order Processing
- Process customer sales orders accurately and efficiently in the ERP system.
- Review and validate customer purchase orders for pricing, product availability, delivery requirements, and contractual terms.
- Enter, modify, and maintain sales orders, quotations, returns, and credits.
- Monitor order status from entry through shipment and invoicing.
- Coordinate with production, warehouse, and logistics teams to ensure on-time order fulfillment.
- Resolve order discrepancies, backorders, shipping issues, and invoicing concerns.
Customer Service
- Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, and product information.
- Build and maintain strong customer relationships through professional and responsive communication.
- Handle escalated customer issues and provide timely resolutions.
- Communicate order updates, delivery schedules, and potential delays proactively.
Cross-Functional Coordination
- Collaborate closely with Sales, Warehouse, Finance, and Purchasing departments.
- Support sales representatives with customer account management and order-related activities.
- Assist in coordinating special customer requirements and priority shipments.
- Ensure compliance with company policies, procedures, and customer agreements.
Process Improvement & Reporting
- Identify opportunities to improve order management and customer service processes.
- Generate and analyze reports related to order status, customer service metrics, and order accuracy.
- Assist in developing and documenting standard operating procedures.
- Train and mentor junior customer service staff as needed.
Compensation:
- $30-40
Available Schedules:
- Monday-Thursday 8am-5pm
- Friday 8am-12pm
APPLY NOW!!!!
Qualifications:
Education
- Associate's or Bachelor's degree in Business Administration, Supply Chain, Communications, or related field preferred.
Experience
- 5+ years of customer service and sales order processing experience.
- Experience working with ERP systems such as Sage or similar platforms.
- Experience in manufacturing or distribution environments preferred.
Skills and Competencies
- Strong knowledge of sales order management processes.
- Excellent customer service and communication skills.
- High level of accuracy and attention to detail.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong analytical and problem-solving skills.
Ability to work independently and collaboratively across departments
Perks:
- Benefits: Medical/Dental/Vision
- Temp to Hire
- FREE Online Courses through Penn Foster
Senior Customer Service Rep
6/4/2026 3:05:38 PM
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