1293855
8/4/2026 4:59:18 PM
$16.00
RemX
13
Hourly pay
$16.00/hrLocation
Orlando, FL (32801)Job Description
🚨 Important Notice
RemX is committed to a fair and secure hiring process. We will never request payment, fees, gift cards, or financial information at any point before or during employment. If anyone claiming to represent RemX asks for payment, please report it immediately, as it is fraudulent and unauthorized. Additionally, any falsified resumes, certifications, or employment documents may result in disqualification and further review.
Remote Healthcare Customer Support Representative
Join a Leading Pharmaceutical Organization from the Comfort of Your Home
Are you passionate about helping people and delivering exceptional customer experiences? RemX is partnering with a nationally recognized Fortune 500 pharmaceutical company to hire Remote Healthcare Customer Support Representatives. This is an exciting opportunity for customer-focused professionals who enjoy solving problems, assisting patients, and working in a fast-paced virtual environment.
If you're ready to take the next step in your career, we'd love to hear from you. Apply today!
Position Details
Position: Healthcare Customer Support Representative
Pay Rate: $16.00 per hour
Compensation: Weekly Pay + Benefits Available
Schedule: Monday through Friday, between 8:00 AM and 9:00 PM EST
Availability Required: Must be flexible to work any assigned 8-hour shift within operating hours
Location: 100% Remote
Equipment: Company-issued equipment shipped directly to your residence
Start Date: To Be Determined
What You'll Do
As a Healthcare Customer Support Representative, you will serve as a valuable resource for patients by providing professional, accurate, and compassionate assistance.
Key Responsibilities
- Deliver outstanding customer service while supporting patient needs and inquiries
- Handle incoming calls and, when needed, place outbound calls regarding prescription benefit questions and concerns
- Verify and update patient information while maintaining confidentiality
- Review and document medical, billing, and account details accurately
- Assist patients with navigating benefit-related questions and processes
- Maintain compliance with Federal Healthcare Program guidelines and company policies
- Accurately enter and maintain customer information in multiple systems
Qualifications
Required
- Minimum of 1 year of recent call center experience (required with no exceptions)
- High school diploma or equivalent
- Strong communication and active listening skills
- Excellent attention to detail and data-entry accuracy
- Ability to meet and maintain established performance metrics and KPIs
- Capability to work independently in a remote environment
Preferred
- Familiarity with medical terminology
- Knowledge of HIPAA regulations and patient privacy standards
- Previous healthcare, pharmacy, insurance, or benefits-related customer service experience
Remote Work Requirements
To be successful in this role, candidates must have:
- A dedicated, quiet, and professional workspace free from distractions
- Reliable high-speed internet service with a wired Ethernet connection
- Ability to remain logged in and available throughout scheduled shifts
- Basic troubleshooting skills for routine technical issues
- Mobile hotspots, satellite connections, and wireless-only setups are not permitted
Ready to Get Started?
Remote, Call Center Customer Service
8/4/2026 4:59:18 PM
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