Workforce Operations Coordinator

Batesville, MS
Direct Hire | Full-Time

Help Build Strong Teams and Drive Operational Success

Are you passionate about helping people succeed while supporting business operations in a fast-paced environment? Do you enjoy building relationships, solving challenges, and creating positive employee experiences?

Join the nation's largest light industrial staffing company and the first workforce-as-a-service provider. Our purpose is simple: Championing People, Unlocking Potential. Every day, we connect talented individuals with meaningful work while helping businesses maintain a reliable, productive workforce.

As a Workforce Operations Coordinator, you'll play a critical role in supporting associates, partnering with client leadership, and ensuring workforce operations run smoothly. This is an excellent opportunity for someone who enjoys working with people, leveraging data to drive decisions, and making a visible impact on both employee and client success.

What You'll Do

Workforce & Employee Support

• Serve as the primary point of contact for associates, client contacts, and workforce-related concerns.
• Address employee issues promptly and professionally while ensuring compliance with company policies and procedures.
• Educate clients on workforce management guidelines and best practices.
• Partner with internal teams, vendors, and client stakeholders to resolve employee relations matters, attendance concerns, payroll issues, and assignment-related questions.
• Coach associates on attendance expectations, workplace standards, and performance improvement opportunities.
• Conduct performance reviews and manage assignment starts, extensions, and completions.

Onboarding & Associate Experience

• Deliver engaging, client-specific new hire orientations.
• Collect, review, and verify all required onboarding documentation prior to employee start dates.
• Ensure employees have a positive onboarding experience and understand workplace expectations from day one.
• Support employee engagement initiatives and help create a strong workplace culture.

Client Operations & Service Delivery

• Build and maintain strong relationships with client leadership and operational teams.
• Support the successful execution of staffing and workforce solutions agreements.
• Monitor service-level expectations and help identify opportunities to improve operational efficiency.
• Participate in client meetings focused on workforce planning, safety, and operational performance.

Reporting, Compliance & Data Management

• Utilize systems such as Salesforce, Bullhorn, Power BI, and workforce management tools to monitor key metrics and workforce trends.
• Run reports, analyze data, and identify opportunities for process improvements.
• Process payroll accurately and support time and attendance tracking.
• Ensure compliance with wage and hour regulations and company policies.
• Escalate workforce concerns and operational risks to the appropriate stakeholders when necessary.

Safety & Risk Management

• Support workplace safety initiatives and reinforce a culture of safety.
• Participate in safety meetings and operational discussions with clients.
• Document and investigate workplace incidents.
• Execute safety observation and compliance programs.

Qualifications

Required

• High school diploma or equivalent.
• Experience working in a logistics, manufacturing, warehouse, distribution, or industrial environment.
• Customer service experience with responsibility for client or employee communication.
• Strong organizational skills and the ability to manage multiple priorities.
• Comfort working with data, reports, and technology platforms.

Preferred

• Human Resources, staffing, recruiting, or workforce management experience.
• Experience supporting employee relations and workforce operations.
• Familiarity with highly process-driven environments.
• Experience with Salesforce, Bullhorn, Power BI, workforce management systems, or similar technologies.

What Makes You Successful

• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication abilities.
• A proactive problem solver who can think critically and act independently.
• Ability to adapt quickly and remain effective in a fast-changing environment.
• Strong attention to detail and commitment to compliance.
• Data-driven mindset with the ability to identify trends and recommend solutions.
• Collaborative approach with a focus on achieving team and client goals.

Work Environment

This position is primarily based at a client location and requires regular interaction with associates, client leadership, and operational teams.

Physical requirements include:

• Sitting or standing for extended periods.
• Walking throughout warehouse, manufacturing, and office environments.
• Frequent communication in person, by phone, and in writing.
• Bending, kneeling, stooping, and crouching as needed.
• Ability to lift up to 50 pounds.
• Compliance with all workplace safety standards and client requirements.

Why Join Us?

At our company, you'll have the opportunity to make a meaningful impact every day by supporting employees, strengthening client partnerships, and helping businesses succeed. You'll join a team committed to collaboration, innovation, professional growth, and delivering exceptional workforce solutions.

If you're ready to help people succeed while building a rewarding career in workforce operations, we encourage you to apply today.